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The easiest way to create customer service chatbots

Hybrid or GPT... or both!

Version 4.1.0 Release notes

Jan 2026; Several important updates and improvements to the promptchat chatbot builder platform...

Repository Update

With version 4.0.6, we officially closed development on the previously available Github repository.

All future releases will now be available through the new repository:

https://github.com/promptchat/builder

Customers with source code access - Please update your references accordingly.

Web Integration

Chatbox window and chatboard

This update introduces 3 enhancements to the web based chat components:

  • Added emojis support 😉😎👏

  • Automatic text direction detection for multilingual input (arabic/hebrew)

  • Audio notifications bugfix upon new message arrival

Automated system related Email sending

We have expanded the email automation system with the following changes:

Added a default "fallback" SMTP server for easier configuration

Custom SMTP settings remain fully supported for both hosted and self hosting users who prefer their own Email setup.

About promptchat

Drag & drop chatbot builder with and/or without AI designed to grow your business

chatboard

Shared team inbox

Multichannel Chat broadcaster

Drag & drop chatbot builder with AI

Hosted or self hosted white label options

Proven, complete chatbot builder system

Supports web based WhatsApp and Telegram chatbots with optional Instagram and Viber

Hosted via AWS or MS Azure or choose the self hosted server license and you host it

Ongoing software maintenance and support

Build smart chatbots,

faster than ever

Everything you need to build chatbots for business process automation.

400+

Projects completed

100%

Customer satisfaction

10k

Global downloads

Benefits

Why choose us?

You don't know where to start?

Send us a Whatsapp and schedule a remote desktop demo via

Template management

Save and reuse chatbot templates

Customer management

Manage your customers via the customer management console

White labelling toolkit

Use your own domain, logo, hyperlinks, colours and fonts

Own Email SMTP

System related messages via your email address

Auto backups

Backup your customers' data automatically

Tech support

Support channels available via forum, email and chat

Newsletter

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From our customers

Frequently asked questions

Your first questions answered about promptchat servers

Can i build chatbots only for websites?

Promptchat is universal and multichannel so any chatbot you build will be instantly available to deploy on your FB page, Instagram page, WhatsApp, Viber and Telegram.

Are there any limits on how many chatbots i can build?

No limit. 🐧You can build as many chatbots as you like. Each chatbot comes with 1 Chat Admininstrator access. You can addon additional chat operators at $5.75 per month or pick the self hosted option for unlimited operator access. (Chat operators are employees in the business who answer to live chat requests.)

How will the chatbot have answers to all the questions about my or my customers' business?

The chatbot can only answer the questions it has been taught. If the bot receives a question for which it does not know the answer to or if a human agent is requested, the bot will immediately send the started chat conversation to a human colleague (chat operator) who will continue the conversation. In other words, you have to imagine chatbots in real life as the assistant of our customer service agent🦄.. With the introduction of AI, you can now train a GPT assistant and use it in your promptchat chatbot making your life ever so much easier.

Can the user of the chatbot ever get an incorrect response?

If you use the rule based chatbot builder - incorrect responses are out of the question since you build and maintain the chatbot yourself with a visual chatbot builder (it is very easy to build with a drag&drop user interface) and you can read every conversation as soon as it has taken place (even live). You can take over the conversation at any time and continue the chat(s) live.

However when you use GPT to answer your customers' questions, it is possible that GPT answers incorrectly. It very much depends on how much training you had done on your chatbot. A chatbot is like a human agent - whatever you train your human colleague that's what he/she will know. It works the same way with AI. The more you train it the more it will know.

Isn't the chatbot going to frustrate the users if it cannot answer in a satisfactory manner?

When a user starts a conversation with a chatbot; The chatbot's welcome intro text is:

"A human agent can take over this conversation at any time during working hours. Click here if you want to be connected to a live agent."

At this point, the chatbot asks the customer for the necessary information (name, order number, topic of interest, etc.) and signals to the live agent that there is a customer waiting in line. It can also send an SMS or WhatsApp to the human agent so that the customer does not have to wait long. In other words, the chatbot helps users even if it doesn't know the answer to a particular query.

What kind of notification do I get when a user starts using the chatbot?

In addition to sound notifications, you can also set visual notifications and receive notifications by email, SMS, WhatsApp, Telegram and Viber.

(For example here is a standard notification text sent to admins: A chatbot user just asked the chatbot for the price list, log in to your promptchat account and chat with them... https://yourchatbrand.com/)

Will the users of the chatbots get a correct answer to their query?

The more information we feed into the GPT powered chatbot, the more customers it will be able to help. GPT assistants will never be able to 100% replace a live agent, so switching to live chat with a human remains an option for the entire duration of the conversation.

Is promptchat based on artificial intelligence (AI) or is it a manually built conversation flow?

promptchat MANUAL includes a drag & drop chatbot builder that you can use to build your own chatbot's knowledge base. This bot will only be able to answer what you have taught it. So, a manual chatbot is practically a conversational knowledge base/FAQ with a predesigned conversation flow.

promptchat AI is based on GPT Assistant and it will answer in a conversational manner based on the content it's been trained on. These chatbots also require an employee to do the training and maintenance of these bots.

Rule based chatbot vs AI chatbot? What is the difference?

ChatGPT is an AI large language model whose answers are based on a large amount of pre-existing knowledge acquired from various sources. That means you can use it for a lot of things, but not for your company's customer service; Not until you train it with your company's knowledge base. And you can train it very easily with the built in trainer module. (Literally in minutes, just follow the instructions.)

Manual chatbots are built step by step and are great for when you want your customers to go through a process which you define. Do not underestimate manual chatbots as they can be integrated via API to online systems and high level of automation can be achieved using a no code interface. You can also use a combination of manual and AI chatbots.

I have my own OpenAI token, can I use it to power up my chatbots?

Yes. Promptchat is unlimited because you can use your own OpenAI API token.

What does a chat landing page look like?

Chatbots can be installed/deployed in 3 ways:

  • Traditional chat bubble in the bottom corner of a website (or embedded into HTML)

  • SMS, Viber, Telegram or WhatsApp... for example "Send a text SMS-t to receive a 25% coupon" and the conversation continues...

  • Chat landing page, which is effectively a full page chatbot on the Web.